Refund policy

Refund Policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Our catalog pieces are printed and made to order, but they are still fully returnable under this policy. Only gift cards and items explicitly marked Final Sale or LIMITED are non-returnable. (“Custom products” excluded from returns means personalized or made-to-your-specification items only — not our standard catalog.)

How to Start a Return

Email trillyinthemaking@gmail.com with your order number and reason. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return address:
TRILLY CLUB LLC
The full return address is included with your return instructions.

Return Shipping

If the item is defective, damaged, or we sent the wrong item: we cover return shipping and will send you a prepaid label.
For standard (change-of-mind) returns: the customer pays return shipping. International customers are also responsible for any customs charges on return shipments.

Inspection & Refunds

Once we receive your return, please allow 2–3 business days for inspection; we will email you the outcome. Approved refunds are issued to your original payment method within 10 business days of approval. Banks and card issuers may take an additional 5–10 business days to post the refund. If your refund has not arrived within 10 business days of our approval email, contact us at trillyinthemaking@gmail.com.

Damages and Issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have and place a separate order for the new item once your return is accepted. Exchanges are free when the issue is our error or a defect.

European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification, under the same condition requirements above.