FAQ

TRILLY CLUB - Frequently Asked Questions

ORDERING & PAYMENT

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption. We never store your credit card details.

Q: Can I modify or cancel my order?
A: Contact support@trillyclub.com immediately. If your order hasn't shipped, we can help.

SHIPPING & DELIVERY

Q: How long does shipping take?
A: USA: 5-7 business days (free over $50)
International: 10-20 business days
Processing: 1-3 business days

Q: Do you ship internationally?
A: Yes! We ship to USA, Canada, UK, and Australia.

Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships.

SIZING & FIT

Q: How do I find my size?
A: Check our Size Guide page for detailed measurements.

Q: Do sneakers run true to size?
A: No - TRILLY CLUB sneakers run LARGE. Size down half to full size.

Q: What if I order the wrong size?
A: No problem! We offer exchanges. See our Return Policy.

RETURNS & EXCHANGES

Q: What is your return policy?
A: 30-day returns on unworn items with tags. Email support@trillyclub.com to start.

Q: How do I return something?
A: Email us with your order number. We'll send instructions within 24-48 hours.

Q: How long do refunds take?
A: 5-7 business days after we receive your return.

PRODUCTS

Q: Are LIMITED items really limited?
A: Yes! LIMITED items won't be restocked. Once gone, gone forever.

Q: How do I care for my items?
A: Check each product page for care instructions. Generally: machine wash cold, tumble dry low.

ABOUT TRILLY CLUB

Q: What does "Take Risk" mean?
A: It's our philosophy - be bold, stand out, express yourself authentically.

STILL HAVE QUESTIONS?
Email: support@trillyclub.com
We respond within 24 hours.

Take risk. We're here to help.