Does TRILLY CLUB offer free shipping?

Shipping is free on United States orders of $50 or more. All other shipping rates are calculated at checkout.

How do I find my size in TRILLY CLUB clothing?

The TRILLY CLUB Size Guide lists chest and waist measurements for tees, hoodies, sweatpants, joggers, jeans and jackets. Hoodies run boxy with a drop shoulder and jeans run wide leg. If you are between sizes, size up for a relaxed fit or down for a fitted look.

What is the TRILLY CLUB return policy?

You have 30 days after receiving your item to request a return on unworn items with tags attached. Email trillyinthemaking@gmail.com with your order number to start. If an item is defective, damaged, or the wrong item was sent, TRILLY CLUB covers return shipping and provides a prepaid label; for change-of-mind returns the customer pays return shipping. After we receive the return, allow 2-3 business days for inspection; approved refunds are issued to the original payment method within 10 business days of approval, and your bank may take a further 5-10 business days to post it.

How are TRILLY CLUB products made?

Every TRILLY CLUB piece is printed and made to order rather than held as stock, which reduces waste. This is why production takes 2-7 business days before an order ships. Because nothing is held as stock, pieces do not sell out.

FAQ

Q: What payment methods does TRILLY CLUB accept?

TRILLY CLUB accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

Q: How long does TRILLY CLUB shipping take?

Every TRILLY CLUB piece is made to order. Production takes 2-7 business days before the order ships. After production, US transit is typically 5-10 business days and international transit is typically 10-20 business days depending on destination and customs.

Q: Does TRILLY CLUB ship internationally?

TRILLY CLUB currently ships to 73 countries, including Canada, the United Kingdom, most of the EU, Australia and Japan. Shipping is calculated at checkout for your destination. If no shipping rate appears for a country, TRILLY CLUB is not able to ship there yet. International orders may be subject to customs duties or import taxes set by the destination country.

Q: Who operates TRILLY CLUB?

TRILLY CLUB is operated by TRILLY CLUB LLC, United States. Customer support is available at trillyinthemaking@gmail.com or (605) 208-0293.

Q: What does TAKE RISK mean?

TAKE RISK is the TRILLY CLUB philosophy. It means being bold, standing out, and expressing yourself authentically. Every TRILLY CLUB piece is designed for people who refuse to play it safe in life or in style.

TRILLY CLUB — Frequently Asked Questions

ORDERING & PAYMENT

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

Q: Is my payment information secure?
A: Yes. We use industry-standard SSL encryption and never store your credit card details.

Q: Can I modify or cancel my order?
A: Email trillyinthemaking@gmail.com immediately. If your order hasn't entered production, we can help.

SHIPPING & DELIVERY

Q: How long does shipping take?
A: Every piece is made to order. Production takes 2-7 business days before your order ships. After production, US transit is typically 5-10 business days and international transit is typically 10-20 business days, depending on destination and customs. Full details are in our Shipping Policy.

Q: Do you ship internationally?
A: We currently ship to 73 countries, including Canada, the United Kingdom, most of the EU, Australia and Japan. Shipping is calculated at checkout for your destination — if no shipping rate appears for your country, we are not able to ship there yet. International orders may be subject to customs duties or import taxes set by your country.

Q: Is shipping free?
A: Shipping is free on US orders of $50 or more. All other rates are calculated at checkout.

Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships.

SIZING & FIT

Q: How do I find my size?
A: Check our Size Guide page for chest and waist measurements across tees, hoodies, sweatpants, joggers, jeans and jackets.

Q: How do TRILLY CLUB pieces fit?
A: Hoodies and sweatshirts run boxy with a drop shoulder. Jeans and sweatpants run wide leg. If you're between sizes, size up for a relaxed fit or down for a fitted look.

Q: What if I order the wrong size?
A: Email trillyinthemaking@gmail.com within 30 days of receiving your order. See our Refund Policy for full details.

RETURNS & EXCHANGES

Q: What is your return policy?
A: You have 30 days after receiving your item to request a return, on unworn items with tags still attached. Email trillyinthemaking@gmail.com with your order number to start.

Q: How do I return something?
A: Email us with your order number. We reply within 24-48 hours with return instructions and the return address.

Q: Who pays for return shipping?
A: If an item is defective, damaged, or we sent the wrong one, we cover return shipping and send you a prepaid label. For change-of-mind returns, you cover return shipping.

Q: How long do refunds take?
A: Once we receive your return, allow 2-3 business days for inspection. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take an additional 5-10 business days to post it.

PRODUCTS

Q: How are TRILLY CLUB pieces made?
A: Every piece is printed and made to order rather than held as stock. That means less waste, and it's why production takes 2-7 business days. Because nothing is held as stock, pieces do not sell out.

Q: How do I care for my items?
A: Check each product page for care instructions. Generally: machine wash cold, tumble dry low.

ABOUT TRILLY CLUB

Q: What is TRILLY CLUB?
A: TRILLY CLUB is an institution that develops Builders — a made-to-order streetwear label and movement brand operated by TRILLY CLUB LLC in the USA. It was founded by Dimitri Hatten and organized on April 10, 2025. The slogan is TAKE RISK. The movement's home is trillyclub.com; this store is the official shop.

Q: What does "TAKE RISK" mean?
A: It's our philosophy — bet on yourself, express yourself authentically.

Q: Who operates TRILLY CLUB?
A: TRILLY CLUB is operated by TRILLY CLUB LLC, United States. Phone (605) 208-0293.

STILL HAVE QUESTIONS?
Email: trillyinthemaking@gmail.com
We reply within 24-48 hours, 7 days a week.

Take risk. We're here to help.